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Automation /AI Voice Ordering Agent
Voice · Sales

The AI agent that takes phone orders end to end

It answers every call, recognises returning customers by phone number, searches your live catalogue, builds the cart, confirms the delivery address, and places the sale order in Odoo — before the caller hangs up.

Live call — Voice Ordering Agent 01:12
AI AgentHey Sarah! I've got delivery to 456 Oak Ave on file — all still correct?
CallerYes. I need my usual rice and two litres of milk.
AI AgentGot it — 1 × Basmati Rice 5kg and 2 × Full Cream Milk 1L. Anything else?
CallerThat's all, thanks.
AI AgentYour order comes to $18.40 — placing it now. You'll have it tomorrow!
Sale order SO2051 created in Odoo — delivery scheduled
What it handles

What it handles on every call

Trained conversation flows refined on real production traffic — not a scripted IVR.

01

Caller recognition

Identifies returning customers by phone number and greets them by name with their saved delivery address.

02

New customer setup

Registers first-time callers in under a minute — name, phone, and delivery address, read back and confirmed.

03

Smart product search

Fuzzy matching over names and keywords — handles plurals, brand names, model numbers, and vague requests.

04

Variant handling

Asks for size, colour, or spec one attribute at a time and finds the exact product variant in Odoo.

05

Cart & order review

Reads the full order back with the total before placing — and fixes only the item the caller wants changed.

06

Graceful recovery

Never exposes errors. Retries silently, offers alternatives, and hands off to your team when needed.

Built on Odoo

What it writes into Odoo

Every call ends with real records in your database — created through secure server-side tools, visible to your team instantly.

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Customer records with formatted phone (res.partner)

Delivery addresses linked to the customer

Sale order with all order lines, on-call

Requested delivery date on the order

Call log note attached to the sale order

Industries

Proven across ordering-heavy businesses

The same agent, tuned per catalogue — deployed for:

Grocery & Supermarkets Office Supplies Furniture Showrooms Wide-format Printing Supplies Restaurants & Takeaway B2B Distribution

Let it take your next order

We'll load a demo agent with your own products and give you a number to call. Hear it handle a real order in minutes.

Book a live demo call