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Automation /AI Email Ordering Agent
Email · Sales

The AI agent that processes orders from your inbox

It reads customer purchase emails, matches each item against your catalogue, replies professionally to confirm details, and places the order in Odoo — the same ordering intelligence as the voice agent, working over email.

Email thread — Email Ordering Agent
CallerSubject: Reorder — Hi, please send 3 cyan cartridges for our HP 727 plotter. — M. Shaw
AI AgentDear Mr. Shaw, I've matched that to HP 727 Cyan 300ml at $115 each. Shall I place 3 to your usual address?
CallerYes please, go ahead.
AI AgentYour order for 3 × HP 727 Cyan has been placed — order SO2044, total $345. Thank you!
Sale order SO2044 created in Odoo — confirmation email sent
What it handles

What it handles in every thread

The full ordering flow, adapted for asynchronous email conversations.

01

Email comprehension

Reads free-form purchase emails and extracts products, quantities, and intent.

02

Catalogue matching

Fuzzy-matches requested items to real products, including model numbers and variants.

03

Professional replies

Writes clear, on-brand confirmations and clarifying questions when details are missing.

04

Customer recognition

Links the sender to their existing account and delivery address.

05

Order placement

Creates the sale order in Odoo once the customer confirms.

06

Ambiguity handling

Asks a focused follow-up instead of guessing when an item is unclear.

Built on Odoo

What it writes into Odoo

Inbound order emails become structured Odoo sale orders, with the customer kept in the loop.

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Customer matching by email (res.partner)

Product & variant matching against the catalogue

Sale orders with all order lines

Confirmation replies logged against the order

Clarification threads tracked until the order is placed

Industries

Built for repeat and B2B ordering

Ideal where customers reorder by email — deployed for:

B2B Distribution Printing Supplies Office Supplies Wholesale Facilities Procurement Repeat Retail

Turn your orders inbox into placed orders

We'll set up a demo mailbox and let you email an order in. Watch it reply and create the order in Odoo.

Book a live demo call