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Automation /AI Helpdesk & Support Agent
Voice · Support

The AI agent that answers "where is my order?" instantly

It recognises the caller, looks up their order status, delivery schedule, and invoices in real time, answers on the spot, and raises an Odoo helpdesk ticket the moment a human needs to step in.

Live call — Helpdesk Agent 00:54
CallerHi, I'm calling about my order — when is it arriving?
AI AgentLet me pull that up — your order SO1988 ships tomorrow, delivery is scheduled for Thursday.
CallerGreat. Can you also resend my invoice?
AI AgentDone — I've flagged it for our team to email you a copy today. Anything else?
Ticket T0092 created in Odoo — invoice resend queued
What it handles

What it resolves on every call

Instant answers from your live Odoo data — and a clean handoff when it matters.

01

Order status

Reads the current state and delivery date of any order for the caller.

02

Delivery tracking

Reports scheduled and dispatched deliveries straight from Odoo stock pickings.

03

Invoice lookup

Finds invoices, amounts due, and payment status for the caller's account.

04

Ticket creation

Raises a helpdesk ticket with full context when the issue needs a human.

05

Caller recognition

Matches the caller by phone and loads their orders without asking for numbers.

06

No error exposure

Handles missing data gracefully and never reads raw system errors aloud.

Built on Odoo

What it writes into Odoo

It reads from and writes to your existing Odoo records — no separate support silo.

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Order status & totals (sale.order)

Delivery schedules (stock.picking)

Customer invoices & balances (account.move)

Helpdesk tickets with caller context (helpdesk.ticket)

Call notes attached to the customer record

Industries

Built for businesses that field support calls

Deflects the repetitive "status" calls so your team handles the real ones:

Retail & E-commerce Furniture Distribution Manufacturing Field Service B2B Suppliers

Take the status calls off your team

We'll connect a demo agent to sample orders and let you call in. Hear it answer a delivery question live.

Book a live demo call